You Can't Hire or AI Your Way Out
Claims expertise is leaving the industry faster than carriers can replace it. AI is supposed to fill the gap, but most pilots show no clear impact and introduce hallucinations and quality issues that require more review, not
less.
The result is predictable: carriers pay for labor instead of outcomes. LAE leaks through quality variance and cycle-time delays that neither headcount nor AI alone can fix.
ClaimScale solves this by using AI where it works: validation, not generation. AI catches errors. Process ensures consistency. People deliver outcomes.